Never buy from equipment from SEPOR www.sepor.com

New York, New York 2 comments
Not resolved

I am a customer for engineering and lab equipment. Recently we wanted to buy specific products and we looked online at this company: www.sepor.com for a company called Sepor in Wilmington, California. We contacted their head a guy called Charles Kubach. They sent us their catalog and we chose the items we liked. because these items require "manufacturing" we paid them a deposit in advance. 1.5 months later they contact us saying items are ready and we should pay the rest. We pay the rest and get the shipment only to find out after we received it that only one machine was made by them. The rest were generic machines made by other companies that they falsly advertise on their own and they sell them for double the price. We contacted them saying that this is false advertising (they advertised them as their own) and also the items received were not fully functional. Charles was extremely rude on the phone saying they were under no obligation to tell us the origin of the machine they send us (I buy an apple computer then realize later it is a chinese cheap fake), and also he said for the machines to work we need to pay one of his enginers to come fix them.

If you are buying machine and engineering equipment stay away from this company. We are preparing a lawsuit now for the amount we paid + shipping both ways+ all fees associated and all damages. Most likely they will not last for long. So please buy from other companies and stay away from these people.

here is what we bought:

Catalog No: 010E-026 (F.C bond lab ball mill), we received a different model not like the one in the catalog and it was from BICO's company ( Different technical data).

Catalog No: 0160A-001 (Standard Duty Magnetic Davis Tube Tester) came from Eriez Mfg company and it does nt function as described.

Catalog No:050C-044 (Lab Concentrating Table) , we received the item but from Wilfley's Company and it does not work.

Catalog No:050G-017 9''×16" (Selective Mineral Jig) This one was fine and it was the only machine manufactured by them.

Review about: Tube Tester.

Comments

Anonymous
#650115

I would to shed some light on the above complaint.Sepor Inc is in the mining equipment manufacturing and supply business and has been for over a half century.

We are fortunate to conduct business with the largest mining companies in the world. As for the assertion that we won't last long, well we are undergoing our fourth year of major expansion worldwide. Sepor does manufacture equipment and also represents other mining suppliers and has done so for many years. We represent such companies as Metso, Eriez, Bico, Gilson and Tyler and the list goes on.

These are names readily known in the mining business for quality, it is why we represnt them as dealers. The equipment that this gentlemen purchased was from these type of companies and from us as well. All of our customers know this and for new customers it is clearly indicated in the catlalog he claims to know so well. As for the Bond Mill, yes it was from Bico, which is Braun Scientific and they had a many year relationship with Fred Bond the inventor of the Mill.

Sepor continues to sell the Bico Bond mill. The equipment was not cheap Chinese fakes, rather industry standard from the companies listed above. Sepor never has, nor never will, state we manufacture in total the equipment in our catalog, we are suppliers too and always have been.It appears this gentlemen has many issues unfortunately for him none having to do with us. Sepor delivered the goods pursuant to the PO, his monetary loss has nothing to do with Sepor.

It looks as though he has issues with his end user.Sepor will always work with their clients.

Anonymous
#648905

This Muslim Brotherhood Member in New York City had an agenda that did not involve equipment. Gitmo would be a place he should visit, to see all his like minded friends.

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